Michelle LentzSenior Manager, Learning and Development
UPS Global Business Services
Over the last 20 years, Michelle Lentz has become a recognized leader in learning and talent strategy within the corporate space and has frequently presented at industry events. Michelle was recently tapped to modernize the training strategy for UPS global call centers. Michelle holds certifications in Synchronous Training, Integrated Talent Management and 360 Feedback, and has extensively researched the relationship between remote work and employee happiness. She has contributed to several books, including ATD Press’s "Ready, Set, Curate: 8 Learning Experts Tell You How" and "L&D's Playbook for the Digital Age." Michelle is also a Board member and a founding director of the non-profit, L&D Cares.
Michelle is also a certified sommelier and currently lives in Bentonville, AR, with her nutty dachshund, Ringo.
2:00 p.m.–2:45 p.m. Pacific — Thursday, October 13, 2022