Sarah Smart

Managing Director, Chase Consumer & Community Banking & Firmwide Operations Talent Acquisition
JPMorgan Chase

Sarah Smart is the Managing Director and Head of Consumer & Community Banking and Wholesale Operations Recruiting at JPMorgan Chase & Co. An innovative talent management and talent acquisition professional she has 20+ years of experience leading talent and human capital strategy in venture backed, PE backed and high growth companies to build recruitment strategy, create pipelines of talent and define D&I recruitment, retention and development strategies. Prior to JPMorgan Chase, Sarah led Talent Acquisition at Hilton where she served as the Vice President of Global Recruitment and led the company’s global recruitment initiative with a focus on supercharging the firm’s growth and supporting the future of hospitality. Before joining Hilton, Sarah led Global MD Recruitment at Accenture. She spent the early part of her career in executive search leading executive recruitment engagements for private equity and venture backed companies in-house at JPMorgan Partners, Russell Reynolds Associates and Heidrick & Struggles. Sarah holds a Masters (MA) in Social Organizational Psychology from Columbia University and a BA in Liberal Arts from St. Johns College. She resides in Washington DC with her husband and two children.  

Sarah Smart’s Session(s):

8:45 a.m. PST — Thursday, February 17, 2022

Keynote: Leading Talent Acquisition Through Turbulent Times – Doubling Down on Human

I joined JPMorgan Chase to lead recruitment for all of their consumer businesses from Hilton Worldwide in March of 2021. Famously, or, infamously, my recruiting team at Hilton was heavily impacted by the pandemic so much so that at one point I repurposed the entire team to help with outplacing Hilton’s impacted team members. Those were dark days. When I joined JPMorgan Chase I found an organization in rapid growth with a small team of recruiters who were battling a steady stream of new demand but had no new resources.  As we close out 2021 I am proud to say the team met or exceeded all of our metrics and are well positioned going into 2022.   

The three main takeaways for the audience from this talk will be:

  • Best Practices in Recruiting Business Cases – how to get the resources you need
  • Reskilling profiles for recruitment – where are your hidden recruitment resources
  • Recruitment Process Automation – where to look to identify opportunities for automation

Check out our early bird ticket prices!
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