Agenda

A positive workplace culture improves teamwork, raises morale, increases productivity and efficiency, and enhances retention of the workforce.  When job satisfaction is high among employees, they perform better and deliver higher levels of customer service to your clients.

In a world where the one constant is change, culture becomes even more important.  Your people are paying attention and they have options about where they want to work.  

Emotional intelligence in the workplace is the ability of professionals, especially leaders, to recognize their emotions and those of others, discern between different feelings, and adjust their emotions and reactions to achieve their goals.

Emotional intelligence in the workplace matters much more for leaders today as remote work continues to expand. When it comes to building a strong, healthy culture, it is impossible to succeed without emotional intelligence. 

Examine your company culture through the lens of Emotional Intelligence:

1. Self-awareness
• How do your employees describe your culture? 
2. Self-regulation
• How does your organization respond when it receives feedback that’s negative or bothersome?
3. Social Awareness
• Does your culture only benefit some employees?
• How often are you talking about culture?
• Do your employees use the same words and sentiments to describe the culture as leadership?
4. Empathy
• Are you really giving your people what they need to thrive? 

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When the pandemic hit, companies struggled to find tools simply to get their work done. Web conferencing tools and collaboration platforms were top of mind for everyone. But now, nearly two years into the pandemic, it is important to look at the digital workplace in the next phase. How do we build community in a hybrid work environment? How can organizations promote recognition, diversity, and inclusion; user engagement; and well-being with a geographically dispersed workforce?

In this session we will discuss:

• Why a people-centered digital workplace is important;
• What is needed to build community in a hybrid environment and what tools can assist;
• How we can allow our collaborative tools to be a catalyst for culture change;
• How we can incorporate user engagement into system rollouts.

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The world of work is constantly changing as we create new products, provide excellent service, and collaborate on new ventures. I’ll give you tools to overcome remote team challenges from confronting communication frustrations, setting expectations, and strategically building/equipping the right-fit remote team.

You will be able to walk away with practical tools, tips, and tricks that you can implement within your team to help perform with more clarity and direction, more straightforward communication and expectations, and better performance individually and as a team. This high energy chat will give you insights from a little bit of theory and case studies, a load of practical application tools, and lots of laughter. You will be able to walk away with the knowledge of how to:

• Be strategic in building a team that can thrive in a remote environment
• Equip and prepare your team with the tools that they need to be more successful working remotely
• Aid in the logistical challenges of a remote team
• Aid in the relational challenges of a remote team
• How to best engage and motivate a remote team

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With the rapid advancements in information, automation, and artificial intelligence, society is becoming increasingly overwhelmed by technology. While there are many benefits to this growth, there are also some downsides. Increasingly the rise of smart phones, social media, and instant messaging have created huge gaps in the ability to communicate, empathize, and interact with others – in short, to be human. Savvy leaders across the globe are realizing that to be successful in the future we need to build the high-touch skills that our organizations are lacking.

Join Josh Davies, CEO of The Center for Work Ethic Development, to learn strategies for developing these 21st Century Skills in everyone from front-line employees to senior leaders. These high-touch skills will be critical in building a resilient workforce that can adapt to the ever-changing world we are living in. In a future driven by technology, it will be the organizations that differentiate themselves with people that will become the global superstars.

By the end of this session, participants will:

• Develop a better understanding the national meta trends that have been accelerated by the events of 2020
• See the impact of these trends on our economy, workforce, and education
• Discover strategies to better prepare the workforce of the future

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Specialist analytical skills and more general data literacy skills are vital for making analytics succeed in a business. In this keynote, we focus on what these skills entail, and why they are critical in becoming more data-driven as an HR organization.
3 key takeaways:

• The key role of general data literacy to make analytical initiatives succeed
• The importance of digital savviness in making people analytics impactful
• How the field of analytics will evolve in the years to come

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During this session, learn how to design a data and insights based digital HR strategy and a Future of Work portfolio which can help:

• Simplify HR experiences for the employee, leader and HR
• Increase engagement and productivity for all stakeholders
• Build an agile and adaptable organisation of the future (skills and talent)

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From paper-pusher to people-first business leader, the HR professional of today looks very different than the HR professional of even a decade ago!  Finally.  HR has moved from an administrative service department, to a critical part of the business - and a part of the C-suite in forward-thinking companies.  

But for as much progress as HR has made in general, there is still a long way to go for many HR professionals and many companies.  

What are the critical competencies needed to succeed as an HR professional today?  If your company does not see HR as the modern function it is, how do you convince them?  And how do you find your voice as an HR professional?  We'll cover all of this and more.

What you will learn:

• A brief history of the HR function
• How to assess and alter your own view of the HR function
• Critical competencies for the HR leader of tomorrow
• The necessity of a growth mindset
• The importance of growing your network 

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In this session we shall explore the evolution of recruitment strategies during Covid, and how our engagement with both Clients and Candidates has been impacted by technology and the ‘new normal’. Although the end of the pandemic does not seem imminent, we are acutely aware that most of the systems and processes we have implemented will remain in effect, and may even have to be enhanced as we move into a ‘post pandemic’ world. We will discuss:

• How Regency Recruitment built on our existing technology foundation to source and implement new solutions for sourcing, screening and on-boarding candidates, including eSkill, Filefinder, virtual interviewing and employee orientation tools.
• Adapting our recruitment strategies using social media and virtual networking.
• Staying connected with customers through interactive online and social media sessions, newsletters focused on trends, and sharing information on vaccination and the industrial relations landscape.
• The local and regional candidate pool, and how the pandemic changed the skills our clients require, with emphasis now being on resilience, creative and critical thinking, self management and digital literacy.

As a participant, you will take away:

• Ideas for staying connected with the companies and people who keep you in business 
• Information on innovative technology that is changing the way we recruit
• Insight into trends in the recruitment and job market in the Caribbean

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Join Ben Teusch, Tomeka Hill-Thomas, Kelsey Kline, Genetha Gray, and Susan Biancani on February 17th as they discuss the recent evolution and future role of people analytics in the workforce. How has the use of data changed since the pandemic? What struggles have been amplified since shifting to fully remote/hybrid work? Experts will share case study examples, best tools & practices, as well as predictions for the role of data post-pandemic. 

In this session, speakers will cover pressing topics such as:

• How have you been using data to better understand the employee experience during the pandemic? What is the data telling you about the “Great Resignation” at your company?
• How do you get buy-in from stakeholders to use a variety of data sources and research approaches, including more advanced research?
• How do we make sure we’re taking an ethical approach to our research as we use varied research methods, especially regarding employee privacy?
• Making the future of work data-driven depends on business leaders understanding and acting on our insights. How can we work together to make sure analysts understand the business and the business understands our findings?

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I am a firm believer in digitalization making us the most human employers ever. We all work hard to create the best experience for future, current and former employees at any step of their career journey. Companies need to attract the best talent on the market utilizing channels that everybody uses in daily life, ensure an enjoyable and welcoming onboarding process in times of remote work, offer development opportunities for everyone, making employees feel safe and challenged at the same time.

In today’s world, this is only possible if companies actively advance the digital transformation and provide world-class HR services to our employees using latest technology trends. These are easy to consume, anywhere, from any device and at all times focus on the greatest asset of our companies: the people.

We have to make managers as well as employees a part of the process by enabling them to steer their own career journey within the company – providing access to tools that make it easy for our talents to plan, execute and succeed within their daily jobs.

Technology enables all people-related processes in a company, which decreases admin efforts for HR departments, managers and employees and opens up time to interact with each other much more. Nobody can hide behind admin efforts any longer and is challenged to live up to their responsibilities: employees to shape their career journey and managers to support them in that, constantly giving feedback and being held accountable at the same time.

It is a whole new experience for the entire company: are you ready, yet?

Key Takeaways:

• The best possible Human Experience has to be the center of every digital transformation: implementation of technology is not enough
• Digitalization enables a much more seamless human experience at the workplace
• Intuitive HR processes ensure a better focus on career development and increased retention

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The pandemic has accelerated changes in our ways of working that were already at the horizon, but certainly not at the scale and impact we see today. Organizations are now preparing for this future of work, exploring:

• What a hybrid way of working truly means
• How digital dexterity is not a topic for IT organizations alone, rather a differentiating factor
• How the centricity of employees is changing the way IT organizations are collaborating

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Traditional methods to assess the changes in employee needs and behaviors are becoming obsolete. Employers are faced with the double problem to compete and acquire the skills and upskill the talent. At the same time, today's employee's needs, interests are very different, shifting all the time, influenced by the global pandemic. To stay ahead in an uncertain environment and retain existing talent and acquire new talent requires modern organizations to deploy technology that integrates different data through multiple sources but more importantly truly captures the "moments that really matter".

This provides a compelling case for creating a Digital Listening Strategy to keep up with the ever-changing needs, shifts and develops a relevant and customized Employee Experience.

Key Take-Aways: 

• Digital Listening Strategy, a key to craft a customized Employee Experience.
• Trends and shifts in Digital Employee Experience and future drivers
• Success factors to deploy a great digital listening strategy

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The organizations of the 21st century that move from surviving to thriving will be those with a focused strategy on people development.  Upskilling and reskilling are no longer enough and L&D professionals must find ways to stay relevant with the workforce or risk being left behind.  This session will take you through how to assess, measure and modify the most critical components of your learning and development program.  Whether you are a team of 1 or 1,000, we will uncover practical strategies to evolve your program into a business driving, people-centered value creator.

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Organizational Critical Capabilities are shaping the future of the enterprise and providing exponential competitive advantage in a complex, adaptive, and dynamic business environment. This phase in our continuous business transformation represents the greatest opportunity for leaders to embrace a new vision and future strategies. From the digital revolution to the intelligent work flow architecture, to personalized omni channel frictionless customer experience, and the personalized skills-based employee experience and growth, companies are accelerating their plans to capture the value that’s emerging from optimizing their organizations, designing technology ecosystems, and developing a future-ready workforce.

In this session, you will hear about the emerging technologies impacting the workplace and how intrinsically connected the customer and employee experiences are in the creation of business value and business results. The shifting focus on people and culture are pressuring HR teams and senior leaders to adopt new ways of thinking, leading and building effective teams that will be able to activate inclusive collaboration by cultivating trust and empowerment for agile decision-making and fast results. The activation of technology innovations and the inspiration from creative minds are accelerating experimentation and risk-taking in search of the Future of Work that delivers beyond expectations.  

During this session participants will learn to:

• Explore new practices that will ignite organizational agility and teamwork
• Identify Critical Capabilities for the flawless execution of their business strategies
• Design the Employee Experience as a Platform in the digital era

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