Colin Crowley

Vice President, Customer Experience

Colin has spent over 10 years in senior leadership roles in e-commerce customer service and is proud to be the inaugural VP of Customer Experience at Freshly, where he directs a 200-person department across fivelocations in the United States and beyond. He specializes in building customer service departments from the ground-up, with a focus on scalability, infrastructural agility, technological innovation, and gold-standard quality and efficiency. Colin is also an award-winning playwright whose plays have been performed across fifteen states, as well as New York City and London.

Colin Crowley’s Session(s):

1:45 p.m. EST — Wednesday, April 28, 2021

Employee Engagement Case Study: What Is It? How to Measure? What to Do with the Data?

In a distributed workforce it’s extremely important to ensure a strong employee engagement plan and ensure it’s working. During this session, you will hear how to define and measure the engagement and how to make adjustments based on your company's results. Additionally, we will cover:

  • Define remote work engagement for your organization 
  • Incentive-based programs and point systems
  • Identifying KPIs and tracking 
  • Tools and software that offer engagement opportunities

Check out our early bird ticket prices!
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